Legal
Privacy Policy
Last updated 14 November 2026
1Who this applies to
This policy covers anyone who visits trybeafrica.com, creates an account, subscribes to our paid membership, buys artwork from us, joins our email list, submits work as an artist, or contacts us about our services.
You must be at least 18 to create an account or buy from us. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us their data, write to us and we will delete it.
2What we collect
| Category | What it includes | How we get it |
|---|---|---|
| Account details | Full name, email address, country, creative discipline, career stage, password (stored only as a secure hash) | You give it to us |
| Membership status | Whether your subscription is active, your plan, renewal date, payment method type | From our payment provider |
| Order and delivery details | Your name, delivery address, phone number, what you bought, what you paid, and any notes you add to an order | You give it to us at checkout |
| Activity on the site | Which opportunities you open, which you save, and any searches you save | Recorded as you use the site |
| Email engagement | Whether our emails were delivered, opened or clicked, and your preferences | From our email provider |
| Technical data | IP address, browser and device type, pages viewed, approximate location from IP | Recorded automatically |
| Correspondence | Anything you send us — service enquiries, artist submissions, support requests | You give it to us |
We never see or store your card details. Payments are handled entirely by Paystack. We receive only confirmation that a payment succeeded or failed, the payment method type, and a reference we use to identify your membership or your order.
3How we count free access
People on the free tier may see a limited number of opportunities in full each week. To apply that fairly we keep a record of which opportunities you have opened and when. If you are signed in, this is linked to your account. If you are not, we store a small identifier in your browser instead.
4Why we use your data, and our legal basis
| Purpose | Legal basis |
|---|---|
| Creating and running your account | Performance of our contract with you |
| Taking payment and managing your membership | Performance of our contract with you |
| Taking your order, delivering artwork and handling returns | Performance of our contract with you |
| Enforcing free-tier limits and preventing abuse | Our legitimate interest in operating a paid service sustainably |
| Sending service emails — receipts, dispatch notices, renewal reminders, password resets | Performance of our contract with you |
| Sending the opportunities email and marketing | Your consent, which you may withdraw at any time |
| Improving the site and understanding how it is used | Our legitimate interest in improving our service |
| Meeting tax, accounting and legal obligations | Compliance with a legal obligation |
5Who we share it with
We do not sell your personal data. We share it only with the providers who help us run Trybe, each processing it on our instructions:
| Provider | What for | Where |
|---|---|---|
| Vercel | Website hosting, and anonymous visitor counts | United States |
| Google Analytics | Measuring how the site is used — see section 8 | United States |
| Supabase | Database, accounts and file storage | See section 6 |
| Resend | Sending our emails | Sent from Ireland; account data in the United States |
| Paystack | Taking payment for memberships and artwork | Nigeria, Ghana and South Africa |
| HubSpot | Managing enquiries and our contact records | United States and the EU |
| Google Workspace | Our business email | United States |
| Delivery couriers | Getting artwork to you — they receive your name, address and phone number | The country the piece is sent from and to |
We may also disclose personal data where the law requires it, to establish or defend legal claims, or if the business is sold or transferred.
Parts of the site link out to other organisations — the websites of opportunity organisers, and artists' own pages. Once you follow those links you are on someone else's site and this policy no longer applies.
6Sending data outside Ghana
Our providers are based outside Ghana, mainly in the United States and Europe, so running Trybe necessarily involves transferring your personal data abroad. Where we do, we rely on those providers' own contractual protections, including standard contractual clauses where they apply. Our database is hosted in the European Union.
7How long we keep it
- Account data — for as long as your account exists, and 12 months afterwards in case you return
- Order, payment and billing records — for six years, to meet Ghanaian tax and accounting requirements. We keep these even if you close your account, because we are required to
- Delivery addresses — kept with the order record for the same six years
- Activity records — rolling 24 months
- Email list data — until you unsubscribe, plus a suppression record so we do not email you again by mistake
- Correspondence — 24 months after the matter is closed
8Cookies and measurement
Some cookies are strictly necessary: keeping you signed in, and counting how many free opportunities you have opened this week. The site will not work properly without them.
We also measure how the site is used, so we know which opportunities people find useful, how people hear about us, and how many go on to join. We do this with two services:
- Vercel Analytics counts page visits and where they came from. It sets no cookies and does not identify you.
- Google Analytics measures the same, plus how people move through the site — for example, whether someone who saw a members-only opportunity later joined, and whether visitors come back. It sets its own cookies (named _ga), which last up to two years, to recognise a returning browser.
Both are told what happens on the site, such as a page being opened, an account being created or a membership being paid for. They are never told your name, your email address, or anything you type into a form. If you are signed in, Google Analytics is also given your account number, a random string that identifies nobody outside Trybe, so that your visits on your phone and your laptop count as one person, and whether you have a free account or a paid membership.
We have switched off Google's advertising features. We use no advertising cookies, Google does not use our measurements to show you ads, and we do not track you across other websites. You can block or clear cookies in your browser, or install Google's opt-out add-on from tools.google.com/dlpage/gaoptout, and the site will carry on working as normal.
9Your rights
Under Ghana's Data Protection Act, 2012 (Act 843) you have the right to be told what data we hold about you, to have it corrected, to object to how we use it, and to ask us to delete it.
If you are in the European Union or the United Kingdom, the GDPR and UK GDPR also apply to us because we offer our service to you. In addition to the above, you have the right to receive a copy of your data in a portable format, to restrict how we use it, and to withdraw consent at any time.
To exercise any of these, write to hello@trybeafrica.com. We will respond within 30 days. If you are unhappy with how we have handled your data you may complain to Ghana's Data Protection Commission, or, if you are in the EU or UK, to your national data protection authority.
10Security
We protect your data with encryption in transit and at rest, hashed passwords, access controls limiting which of our team can see what, and providers who maintain recognised security standards. No system is perfectly secure, and we cannot guarantee absolute security — but if a breach affects your data we will tell you and the relevant authority as the law requires.
11Changes
If we change this policy we will update the date at the top, and for significant changes we will email you before they take effect.
12Contact
Trybe Network, H/No. 444/29, Nii Sai Road, Legon, Accra, Greater Accra, Ghana — hello@trybeafrica.com